How do Valiep refunds work?

This is how a Valiep refund request works.

Most Valiep listings are sold by independent sellers, not by Valiep. Refunds go through the seller, and Valiep can help if a case is opened.

How to request a refund

1. Open the order in your Valiep account.
2. Contact the seller within 14 days of delivery, or within 14 days of the estimated delivery date if the item never arrives.
3. If you cannot resolve it with the seller, email [email protected] with the order number, photos, and a short description.

The published eligible reasons are: item not received, item materially not as described, or a damaged item reported with photos at delivery.

Valiep does not automatically refund buyer’s remorse after the 14-day window unless the seller agrees. Items described as final sale, digital goods, or opened hygiene products are not automatic refunds when that limit was disclosed before purchase. The buyer pays return shipping unless the listing was not as described.

The full policy is at valiep.com/return-policy.